At Ofqual, our focus is on regulating the activities and qualifications of awarding organisations and boards. We mainly deal directly with awarding organisations, or other parties who assist them through the processes of recognition and accreditation, or with monitoring and auditing.
If you have an enquiry that doesn’t involve a qualification awarding organisation or their regulations we might not be able to help directly but we may be able to point you in the right direction.
If you’re not sure how to deal with a problem, the simplest way to get in touch is to call our helpdesk. We can then advise you about your next steps.
Helpline: 0300 303 3346
(Lines are open Monday to Friday, 9.00am to 5.00pm)
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Alternatively you can use the helpdesk request form to contact us.
We spend in excess of £9 million a year with third parties, giving companies of all sizes a wide range of commercial opportunities.
Information and advice is available to help you to apply for contracts with Ofqual. A full list of current opportunities can also be viewed.
As part of our customer service promise and aims we promised to set clear standards and performance levels and ensure you are able to communicate with us easily and through various channels.
Our helpdesk statistics show how we have performed against those agreed standards in the last month. The statistics also provide information on the number of enquiries the helpdesk has handled and how those enquiries were received.
If you have a question you can see if your question has already been answered in one of our frequently asked questions:
Our exams help section has a range of tips, articles and resources to help you succeed in your examination or assessment.
Information on specific topics is also available:
Further advice is available in our students and parents section.
Information and advice is available to you if you wish to complain to Ofqual about the quality of service you have received from us, or if you wish to complain about an awarding organisation and have exhausted their complaints procedure.
Information is also available for anyone considering making a whistleblowing disclosure relating to malpractice or wrongdoing.
We have published an update on the changes to GCSEs.
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Ofqual can today confirm that no further exam papers scheduled for…